“If you fail to plan, you’re planning to fail,” is the
cheesy catch-phrase of many business coaches, life coaches and inspirational
leaders (when addressing us lowly, unorganized individuals). While it can be infuriating when it is used
on you, it is quite relevant and true when it comes to the brutal arena of
digital marketing.
A digital marketing strategy is not just something that
sounds good to talk about in meetings or something to mumble when your boss
asks you what you’re doing on Twitter in the middle of the day. When used
properly, a digital marketing strategy can guide you and your business. It can
be the Yoda figure that can guide almost every decision you make.
End Goal
This is the whole point of creating a marketing strategy.
It’s your strategy’s reason for being. You’d be surprised how many businesses
have a marketing strategy ‘because we should have one.’
Thinking about what you want from your strategy is not as
simple as it sounds. Like arguing with your partner about who gets the remote
control, you’ve got to have a clear idea of what you want and what success at
the end of your strategy will look like.
This is no time to be vague. A mission statement of ‘We want
to improve sales/make more money’ will absolutely not cut it. You need
specifics. Do you want improved sales? How many? From what demographic? By
when?
You’re not going to be a billion-dollar business by next
Tuesday. Be realistic, focused and perhaps the most important, be honest with
yourself.
Everyone on the same page
Your marketing strategy is obviously a secret to your
competitors. It’s not, however, a secret from your colleagues. A good marketing
strategy that everyone knows and understands can ensure that everyone pulls in
the same direction. This can help your branding be consistent and on-message
regardless of who is in charge of the Twitter account that day.
Creating a marketing strategy can force you to really analyze
your business. What is your personality? How do you want to be viewed? Your
brand personality should be genuine and authentic. Otherwise, the public will
not want to interact with you. For example, if you’re a small firm of
accountants, don’t attempt to be the Ernst & Young of the accountancy
world as it won’t appear genuine, nor will it be likely to resonate well with
your typical target client. This brings me nicely to my next point.
Do your research
Who are you targeting with your social media strategy? You
need to have a clear idea of the demographic to whom you want to market (and a
reason why) if you’re going to have a successful strategy. If you’re not
entirely sure who this is likely to be, finding out who your customers are is
always a useful exercise. There are a number of things you can do to help:
Review your orders: who has been buying from you/using your
business?
Assess your followers on social media to determine a
‘typical’ brand advocate.
If it’s a new segment that you’d like to target, do some listening
on social media to build up accurate personas of your new targets.
This is important, as your target demographic will dictate
which media your strategy should focus on. If you’re going for over 65s, a witty
Twitter, Snapchat and Instagram campaign is unlikely to be successful.
Natural Boosts
When you’re creating your strategy, have a look at your
calendar. Are there any events that would complement your marketing strategies?
A simple example would be a restaurant that wants more couples may naturally
gravitate towards Valentine’s Day. Or you could alternatively do an
anti-Valentine’s campaign promoting your takeaway services.
The point here is that there are certain events in the
calendar that match your marketing strategy. National Beer Day was trending on
Twitter on August 4. With some advance planning, a bar could incorporate this
into their strategy and offer a promotion based around an online competition.
There is a lot more to a digital marketing strategy than
‘sell more things to more people.’ It takes a bit more thought and strategy,
but when you have a solid base, you will find that many of the other elements
seem obvious. If you’re still not sure how to build a great strategy, contact
SK Consulting. We develop strategies that work for you. And, just maybe, beer will be involved.
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