User-Generated Content and Its Impact on Your Brand

Traditional advertising is a one-way street: Brands advertise to consumers instead of having a conversation with them. And that’s a problem.

Today, younger consumers aren’t interested in traditional advertising tactics; they want to lead the conversation and feel an authentic connection to brands. Building those relationships takes more than an ad; it requires engaging, one-to-one brand experiences.

Investing in experiential strategies pays big dividends for your business. Trust us. In addition to getting better insights into their consumers, business owners are learning that this interactive approach is a gold mine for user-generated content that amplifies their brands and drives loyalty.

When consumers share content created at your live event, it extends your activation beyond the footprint and allows your product to reach people who might never have seen it otherwise.

User-generated content is perceived by consumers to be more trustworthy and authentic than brand-created content. This builds brand awareness and consideration among a wider segment of consumers.

There are a lot of ways to create a brand experience that’s so incredible that consumers can’t wait to let other people know. Here are a few steps you can take:

1. Think beyond the boomerang. Don't rely on a single photo engagement. Instead, the entire activation must be share-worthy and envy-inducing, with content creation built into multiple touchpoints throughout the experience.

If you’re hosting an event, get live testimonials.  Ask attendees if they wouldn’t mind doing a live stream with you to share their experience.  Tag other vendors to capture their audience.  If you own a restaurant or catering business, capture individuals or patrons enjoying your food.  This is video proof with an actual, live person, that your product(s) are mouth-watering good!

2. Consider why consumers share. Consumers are selective when it comes to the content they share. For an activation to be deemed share-worthy, it must resonate emotionally, be eye-popping, and align with something the consumer is passionate about.

Consumers are highly-visual individuals.  It has been stated that a picture is worth a thousand words.  Imagine what a great video is worth.  Don’t post just to post.  Post videos and stories that pull at the heart strings, tug at the envy bone and plant themselves in the emotional part of the brain that is hard to eliminate.  (Think puppies and babies)

3. Let the consumer be the story. A consumer’s experience with your product is more powerful than any marketing message a brand can craft. For the most impact, give consumers the experiential tools to allow them to tell their story in their own voice.

Think of it as a live testimonial.  Let them share their experience with your product or business.  What did it do for them?  If it’s a skincare product, why did they want to try it and why do they love it.  They had a problem, you provided the solution, they tell the story.

The brands that resonate most powerfully in the future will be those that facilitate and foster the ability of people to connect with other people. Bringing people together to tell their stories creates the communities that consumers long for and builds brand loyalty. Utilizing video, consumer stories and true, authentic engagement will set you and your business up for success!

If you are not sure what user-generated content is or how to incorporate it into your business, contact the experts at SK Consulting.  From concept to creation to implementation, we’re there with you every step of the way!