Attention Small Business Owners! You CAN Compete with the Big Fish!

With tight budgets and limited time, small businesses often struggle to stand out against the competition. But with a little innovation and elbow grease, a small business can improve their visibility and remind consumers why they should be chosen over the larger fish in the pond.  The following business marketing ideas can help make your business one to remember.

Get Involved at a Local Level

One of the best budget-conscious marketing ideas is to look at ways to increase your involvement in the community. It can be through volunteering, hosting a networking event, or sponsoring a fundraiser. This kind of community involvement proves to be invaluable for a multitude of reasons.

In addition to the obvious benefit of increased brand awareness, these activities can also produce valuable connections that might never been created. More important? More community involvement and interaction increases the likelihood of local websites and social media sites mentioning your business.  This provides Google with valuable signals to help boost your business’ appearance in the coveted Google local search results, ultimately helping you gain more potential customers.

Repurpose Your Content

Recycle and repurpose content to increase ROI. Recycle content by updating a popular post. For example, take one of your most popular posts from last year, update that article with new, relevant information and republish it.

You can also repurpose by posting the same content in different formats. For instance, take an article and create a podcast using the same information. Recycling and repurposing content stretches ROI.

Make Sure your Website is Current

Does your website look like it hasn’t received an update in decades? Make sure your site is using the most current technology.   There are many platforms available to make your website stand out and that are easy to use on the back end.  If you need help designing and providing content for your website, contact the experts at SK Consulting.  Websites don’t have to be difficult to be effective.  If you don’t have an updated website (or a website at all), people will take notice – and not in a good way.  After all, you don’t want to spend so much effort driving people to your website if it sucks.

Be Strategic, Realistic, and Consistent With Your Organic Search Marketing 

Using a blog on your website for content marketing is a cost-effective business exercise. Also, you do not have to be a magician to rank highly for keywords on Google that will deliver sales. Perform a detailed keyword analysis of your competitors and write content for long tail keywords that have less competition to start with. Even when competing with players with larger marketing budgets, it is possible to build up organic visitors to your website over time. Know your message and understand what you want to be known for.

Tell People You Can’t Help Them

Remember, not everyone is your customer.  No matter what you’re working on or offering, you can’t help everyone. No product or service is perfect for every person and every situation.

Instead of hiding flaws or issues, be open and transparent about them, so when you talk about the benefits of your business, people will believe you. And the funny side effect is that you’re likely to turn those who are not a good fit with your business into your advocates.

Write a Mini-eBook

If you have a fresh, controversial, or unique solution to a problem in your industry…write a book! Advances in digital publishing have made it possible for just about anyone to write a book. As a product or service provider, you can use your book as a key piece of your publicity strategy. Launch your book, and your brand goes with it!

Encourage Customers to Review Your Business

Increase positive customer reviews! A 2016 BrightLocal study revealed that 84 percent of consumers trust online reviews just as much as personal recommendations, and 74 percent say that positive reviews make them trust a business more.

Remember, negative reviews can severely damage a brand’s reputation. Consumers are more inclined to share bad experiences than good ones. That’s why it’s important for brands to be proactive about getting positive reviews. If you provide great service, the ask shouldn’t be a hard one to make.

In fact, according to data from that same study, 7 out of 10 consumers will leave a review if asked to do so. In addition to improving your brand’s online reputation, businesses with a higher number of positive reviews may also rank higher in search results.

Find Your Niche

Focus on a specific niche within your industry. For small businesses, it can be challenging to compete with larger companies that are established and have access to more resources. One marketing strategy for differentiating your business is to carve out a small niche of customers.

Rather than market your product or service to everyone, narrow your target down to a limited segment of customers. As your business and brand grows over time, then you can look for opportunities to expand your customer base.

Re-think Mobile

Mobile is becoming more and more popular not only for searching the web, but also for making purchases. With mobile payments increasing, consider other mobile purchasing trends, like buy buttons. These tools are increasing as customers are feeling more comfortable purchasing on mobile devices. This means that purchases might be made more directly through websites and social platforms like Facebook. Utilize mobile marketing to ensure that you are giving your customers every opportunity to purchase. Adapt to their needs.

Blog with a Purpose

Show your customers that you are relevant!  Don’t just write a blog to write a blog or to sell, sell, sell.  The biggest mistake small businesses make is when they create content to try and sell instead of help. Write content that actually adds value to your readers. Don’t worry about giving away any secrets you may think you have, just focus on helping your audience. Every time you write something before publishing it just read it and ask yourself: “is this helpful?” Keep blogging.  Be consistent.  Inbound marketing is a long-term commitment with a huge payoff.

Ideas?

These are some pretty great small business marketing ideas, if we do say so ourselves. And there are plenty more.  How do you effectively and efficiently market your small business?  If you don’t, contact us today!  We’d be happy to help you take over the pond and enter the ocean! 

You Can’t Build a Brand Without TRUST

Building trust online is a gradual process. No matter what industry your business is a part of, trust is always a prerequisite. In fact, the importance of building trust online cannot be emphasized enough if you want your business to be a success. It can be the one factor that differentiates you from your closest competitor.

There are several ways to build trust in the online world. While some ways are more conscious, other elements impact people without them realizing its significance in the moment. For example, a prospective customer might go online to know the review of your product. However, if he reads in the reviews that the product of your competitor has better features than your product, it will more than likely affect his buying decision.

A decade ago, brands built trust by relying on their customers’ word of mouth. One satisfied customer would tell another potential customer about his user experience and that person would tell a third individual. However, in the online world, brands need to focus on building visibility if they want to establish a relationship of trust with their customers. When online users are repeatedly exposed to your brand's name and start viewing it as a reputable source of information, they are likely to make a purchase from you when the time is right for them since the trust is already in place.

Trust isn't something that you're entitled to. It has to be cultivated over a period of time. If you know how to reach out to your consumers intelligently and thoughtfully, you won't have a difficult time establishing trust. Trust is the main reason why branding is so important to all organizations. Brand awareness usually translates into trust, which converts into sales.

Today, brand awareness is built through social media, your website, emailers, and so much more. Brands need to understand that not every user experience is going to be a pleasant one. So when dissatisfied customers reach out to them on the above mentioned channels, they need to provide excellent customer service to keep the trust sustained.

People are more likely to recommend a brand they trust to their close family and friends. In the digital age, one doesn't need to call their loved ones to recommend a brand they love. A simple re-tweet or comment on Facebook can spread the word of your positive interaction with a customer to your followers as well as their friends. When people see that a user trusts you, they are bound to give your brand a try. Since trust is so important to customers, it should be important for brands by default.

Asking your users for online reviews, for example, can generate some negative feedback that might not be a thorough reflection of your brand. However, if your online reviews are a mix of positive as well as negative feedback, customers will appreciate the fact that the reviews aren't paid, which builds trust in the long run.

Trust is one aspect of your business that can rake in a lot of money if you build it correctly. Take the time and efforts to develop an honest connection with your audience and see how it positively affects your brand in the years to come.

If your business is struggling with the trust factor, contact SK Consulting today!  We can help you build on your strengths and develop the right messaging to reach your target audience. 

Branding: Planting an Idea, Growing a Business

Your small business doesn’t need to be a world-famous household name in order to have a strong brand.  But it does need to be nurtured so that it grows properly, in the direction and to the size expected.

There’s more to your brand than just your logo and a snappy slogan. It is the entire sum of what your company does, what you excel at and the experience your customers have with you. It determines whether customers join your loyalty club and refer you to friends — or don’t bother with you again.

If you don’t know what you do or why you do it, nobody else will.  Below are some guidelines to ensure that your brand is planted the right way and flourishes every day!

Know Specifically Why You’re in Business

In today’s competitive marketplace, you don’t want to be a “jack of all trades, master of none.” While it may be tempting to offer clients a wide menu of products and services, it’s important to keep your brand focused.

Specializing in one thing allows your small business to stand out in the market. Being an expert in what you do, and doing it better than anyone else, helps the marketplace see you as the #1 source. Your customers have specific needs, wants, values and characteristics. Ensure your brand lets them know you understand them, and can provide what they desire.

Clearly Define Your Brand Promise

Your brand promise is powerful. It’s the statement you make to your customers and target audience that lets them know what to expect every time they interact with you and your employees, products and services. It is based in reality, and it’s something you can prove. Your brand promise is why they can’t do without you and would never go anywhere else.

Need help? Complete this sentence: “My customers buy from us because we’re the only one that…” The more specific the answer, the clearer your brand promise will be.

Target Whom You Want to Serve

Your small business can’t do everything; likewise, it probably can’t serve everyone.

Your customers may skew toward certain demographic or socioeconomic groups. They may share a particular problem, interest or need. Your brand needs to connect with these people. They’re your target audience, the consumers you specifically aim to serve.

Be Honest and Authentic About Who You Are

Your brand has to talk the talk and walk the walk. Otherwise, you’ll present yourself inconsistently and confuse the marketplace. If you’ve clearly defined your audience and what sets you apart, authenticity should come easily. When it comes to your brand, be consistent and genuine. That will make it easier to build trust with your customers, connect with them and do repeat business.

Differentiate Yourself from the Competition

Knowing what you do best and being able to convey that to your target audience means knowing what you’re up against.

With that in mind, you must be aware of your strengths and your weaknesses. Learn how to accentuate the former and how to address the latter — or, even turn those weaknesses into positives. And don’t forget to add a bit of your personality or your desired culture into your brand.

Keep Your Messaging and Visual Identity Professional and Consistent

From business cards and logo to email newsletters and brick-and-mortar signage, all of your printed communications and sales materials should look, feel and sound like they come from the same source. Put your company slogan or tagline on everything — it’s your brand promise boiled down to a catchy, memorable phrase.

Ideally, your brand’s visual appearance and messaging:

• Reflect your brand’s personality and voice.
• Set you apart from the competition.
• Appeal to your target audience.
• Command attention.

Create a Dialogue with Your Customers

Sure, you talk to customers when they come in, call or email. That’s a conversation. But conversations end. Dialogues are ongoing.

How can you be interacting with customers even when they’re not doing business with you?

• Post video demos of your products or services to your Web site, Facebook page or YouTube.
• Put a poll on Facebook. It doesn’t need to be related to your business (e.g., ask them what movie they’re going to see this weekend).
• Solicit product reviews on your Web site and on Web sites where your products are sold.
• Respond proactively and professionally to any reviews you receive, especially the negative ones.
• Hold customer appreciation events; people love to know they matter.
• Share useful information; don’t just send advertisements.
• Share testimonials of satisfied customers.
• Use customer satisfaction surveys.

Give Customers a Great Experience at Every Point of Contact

In our digital age, it’s both easier and harder than ever to reach your customers. They’re only a click away. They may never meet you face to face. Make customer service a core value at all levels of your business. Become known as a brand that delivers a terrific experience. Your customers will reward you.

Think of everything you do in terms of customer service, even if you’re not directly dealing with customers. 

Consider the impressions they get when they:

• See your ad, mailing, Facebook page, newsletter or Web site for the first time.
• Walk into your place of business.
• Call you.
• Place an order over the phone or Web.
• Send you an email inquiry.
• Sign up for your mailing list.
• Return to make another purchase.

While it may seem like extra work, these extra touches do matter. More than 50 percent of consumers recommend a company to others because of great customer service.

These tips may seem to take a lot of effort. If you need help developing and promoting your brand, contact SK Consulting.  From Concept to Creation to Implementation, we’re there with you every step of the way! 

There IS a Difference Between Branding and Marketing

When we tell small business owners that we are branding and marketing specialists, we get one or more of the following reactions:

• ·         There’s a difference?
• ·         So, what does that mean?
• ·         You do promotional products too?
• ·         That just means you design logos and websites, right?

No. We do not do promotional products (but we can recommend a fantastic promotional product business).  Yes.  We do logos and websites.  But, we won’t do the latter if a brand is not in place.

We help individuals and businesses discover their brand.  They’re ‘why’.  Their solution to consumers’ problems.  THEN we help them promote their ‘why’ – why they do what they do and why consumers should choose them.  You shouldn’t have a marketing plan in place if you don’t know your brand.  After all, if you don’t know your brand, nobody else will.

What’s the difference between branding and marketing?

1. Marketing is your message. Your brand is who you are.

Authentic brands don’t emerge from marketing cubicles or advertising agencies. They emanate from everything the company does.

When done right, your brand is your reason for being. It is the unique, authentic, singular value you offer to your customers. It permeates the culture of your company, and it is communicated to your customers every time they see, feel, touch, or experience your brand—not just when they experience a marketing message.

2. Branding comes first, marketing second.

If you have a logo, a package design, or a slogan, you may think you have a brand. What you actually have are a set of marketing materials and messages.

Whether they forget or purposely neglect it, many blow off step one of the branding process.

What’s step one? You must determine and define your brand value in the marketplace. Only then should you move on to developing a brand strategy—followed, last of all, by crafting a marketing campaign.

3. You own your marketing; your consumers own your brand.

Compared to branding, marketing is easier to control and to comprehend. You write the headlines, you choose the art, you post the Tweets. You measure conversions or awareness, and determine whether your marketing is a success or a failure.

When your customers take action and buy into your marketing efforts, there’s a reason.  That’s branding.  Many things influence your brand, you cannot manufacture brand value yourself.

Essentially, if you are authentic.  If your services provide a value.  If you have a clear understanding of the need you fill.  If you believe in your product or services and have a passion for it, potential customers will see that your brand is here to stay.

You must know the difference between branding and marketing, and don’t confuse your tactics. Marketing is storytelling. The most powerful branding happens when you listen, not when you talk. Your consumers will tell you what your brand is—or what they need it to be—because they alone know.

The strongest brands use their understanding of the difference between branding and marketing to build marketing campaigns that work hand in hand with their brand positioning strategy. They listen to their customers, and let their values, hopes, and desires define the brand’s position—then craft marketing campaigns to communicate that value through simple, creative, show-stopping executions.

If you do not see a return on your investment with your marketing efforts, it could be your brand!  Never fear – we’re here to help!  We can help you discover your story, your why and find that core element that sets your brand and your business above the competition.  Contact SK Consulting today! 

Putting the Personal Back into Personal Branding

There’s no denying the importance of personal branding. After all, branding is largely responsible for the message your name (and face) transmits to the world. Because of this, it’s vital that your brand is built on authenticity and engagement, rather than half-heartedness and complacency.

For many up-and-coming entrepreneurs, consciously making an effort to build a personal brand takes a backseat to other items on their never-ending to-do lists. In their minds, personal branding will take care of itself.

This couldn’t be farther from the truth.  You need to know that everything you do, both intentionally and not, contributes to the way others are perceiving your personal brand.

Whether through social media, influencer marketing or some sort of media outreach strategy, personal branding is an active endeavor. Still need some convincing? Below you’ll find four hard-hitting reasons to give your personal brand some time and attention.

1. Sales is a human-to-human endeavor.

There’s no greater tool in a salesperson’s arsenal than trust, especially if your business makes its money on the internet. How does an entrepreneur go about building that trust? Personal branding.

It’s imperative to understand that sales is a human-to-human affair. Though there are tools out there that help automate important sales processes, you must present your most genuine self to connect with people on an emotional level.

Whether you're connecting eye-to-eye, voice-to-voice or merely message-to-message, peel back the curtain ever so slightly. It might not provide an immediate marketing return, but it will get other people to help you build your brand.

2. You are the media.

Thanks to blogs, podcasts and social networks, you don’t have the option to sit idly by and wait for others to mention your brand in the media. Yes, PR still matters, but many companies today are media companies first and money-making entities second.

Branding certainly works on a macro level, but it works on a micro level, too. Your personal brand matters. To strengthen it, recognize that you -- not just that team of interns you recently hired -- must provide value as an active media member to make people remember your name.

3. There’s too much noise to be conservative.

Thanks to the internet's sheer volume of content, it’s easy to get lost in the noise. That's why you have to make a good first impression, whether trying to get an Instagram user to stop scrolling past your content or convince a search algorithm that you’re a uniquely valuable resource. 

With social media, people and businesses are constantly talking over one another.  Your potential customers have to resonate with something you post and want to learn more.  If you don’t have the right messaging, the right tactic and the right timing, your attempt to ‘jump into’ the conversation will fall on deaf ears.

4. You're always branding yourself.

In today’s day and age, you no longer have a choice about personal branding.  The world is far too connected for you not to be transmitting some kind of personal message with your actions.

If you decide not to actively participate, people will take notice, and their professional opinions of you aren’t likely to be favorable. Without control of your personal brand, your image stands on shaky ground.

Invest in your brand. That way, you not only invest in yourself, but also in the people you lead and the organization you represent.  Don’t expect business to just come to you or that people will stumble upon your website and decide to do business with you.

You are the best PR, marketing and sales person for your business.  While the digital age definitely consumes us, there is something to be said about the old-school, hand-shake, meet and greet.  Get to know your potential customers.  Let them get to know you.  If you are authentic and true to the brand that you want to promote, you will leave them wanting more.

If you or your business need help developing your personal and professional brand, contact SK Consulting today!

What’s Your Branding Story? (Part 1)

Developing Your Branding Story

When we think about the important aspects of building our brand, most people focus on Name, Logo, Identity, Colors, Marketing and Strategy. While those along with your product and services are important components to your business success it’s amazing how important the story is too. People want to buy from those that they know, like and trust, and your story is how they first feel something.

A lot of businesses under estimate how important their “about us” page is, or how important the story of their why is.

To develop your story answer the questions, “How did you get started, why do you do what you do and where are you going?”

Many people think about branding in terms of logos, pictures and other graphics that are on our letterhead, business cards and websites. But today, it’s so much more than a picture. Branding is about an attitude. It’s feeling that is conveyed by the story you tell consumers about your business, eliciting enough feelings of trust from the buyer that they happily open their wallet and spend money on your product or service.

To properly brand your business you need to answer the following questions:

• How did you get started?

• Why did you get started?

• Who is your target audience?

• What is your product or service?

• What makes your offerings unique?

• Where do you see your business going?

Sure, you do need to choose your logo, general colors of your marketing collateral, website graphics and so forth. But, it’s more important to answer the above questions ensuring that you accurately represent your answers with the themes you choose.  Any marketing that you do should further the ideas that the answers provided. By being consistent through all your marketing efforts you will expand your brand.

What’s Your Mission?

Once you answer the questions, you can then use your answers to assist you in creating a mission statement and an appropriate tag line. Your mission statement and tag line can help you define yourself even further in terms of expressing to your future customers or clients who you are, what you stand for, and what you do. Not only will the answers, and the resulting mission statement and tag line help your clients understand you, they will help you stick to your goals.

Knowing your mission, your reason for being, will help spread awareness about your brand to your target audience. A mission statement provides focus for every area of your business from A to Z. You have to remember that branding is a process that evolves and develops over time and consistency and persistence is an imperative component to that process. Knowing your why enough to create an effective mission statement will take your business to the next level.

Branding is about getting clear concerning your business so that you and your entire staff can be laser focused on every aspect of your company from ensuring you are marketing to your ideal client, creating products and services for your ideal client, and expressing what your business stands for to clients, contractors and employees. The mission statement is an expression of your brand, written in a clear and concise way that helps not only your customers understand your business focus but you and your business partners too.

You should be living your mission statement every single day, which will in effect promote your brand. Live your mission on social media. Live your mission on your website. Live your mission in all your marketing collateral, products and services. Yes, part of that is knowing which graphics to include that expresses your brand, but as you see branding is so much more than a picture.

The next part in Your Branding Story is TELLING it.